Support

We're here to help.

What we do for you:

  • Unlimited technical support on the product(s) you’re using
  • Prioritized engineering on feature requests and bug fixes
  • Phone / email / Slack access to our support team for in-depth questions
  • Roadmap updates for features in the design and development phase

How do you get in touch with us?

For Serverity 1 issues, please call 617-982-0622

Support Portal

Submit Here

Messsage via Slack

Join the Community

Contact Us

Email Us

How quickly will we get back to you?

  • Critical severity: 4 hours. Halts your business operations and no available workaround. Please note that new deployments do not constitute critical severity issues.
  • High severity: 4 business hours. High impact to portions of your business and/or development operations and no workarounds exists.
  • Medium severity: 1 business day. Medium to low impact to your business and development, but operations continues to function (including the use of a procedural workaround).
  • Low severity: 3 business days. Low to no impact on your business and development operations.

Datawire support is open 8am – 5pm, EST, Monday-Friday. Datawire is closed on major US holidays.

What days is Datawire support unavailable?

Our support team breaks for general inquiries on major US holidays. These holidays are:

  • New Year’s Day (January 1, 2020)
  • Martin Luther King Jr Day (January 20, 2020)
  • President’s Day (February 17, 2020)
  • Patriot’s Day (April 20, 2020)
  • Memorial Day (May 25, 2020)
  • Independence Day (July 3, 2020)
  • Labor Day (September 7, 2020)
  • Thanksgiving (November 26, 2020)
  • Christmas Day (December 25, 2020)