Privacy Policy

Updated: May 15, 2023

Datawire, Inc. d/b/a Ambassador Labs ("Datawire", "us", "we" or “Company”) is committed to protecting the privacy of your information. This Privacy Policy (the "Privacy Policy") explains how we process personal information, in connection with our online services (the "Services") and website (collectively with the Services, the “Site”); how we maintain, use, and share that information; and how you can manage the way information about you is handled.

I. Information Collected

This Privacy Policy applies to all Datawire websites, products and services offered by Datawire (the “Services”). Datawire collects information fromindividuals who visit the Company’s website (“Visitors”) and individuals whoregister to use the Services (“Customers”) either individually or on behalf ofan entity. Datawire may also collect information about how you use theServices, such as activity and product version data. This information may beaggregated or identifiable. Datawire may collect data to improve ouroperations and to understand how to provide you with the best experience.

When expressing an interest in obtaining information about the Services or registering to use the Services, Datawire may require you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address. When purchasing the Services, Datawire may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using theServices. By choosing to provide any information to Datawire, you are giving the Company permission to use and store such information consistent with this Privacy Policy.

II. How we Use Information

The Company uses Information to perform the Services. The Company may also use information for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company and its partners, such as information about promotions or events. More specifically, Datawire uses information:

To provide, update, maintain and protect our Services, websites, and business. This includes use of information to support delivery of the Services to Customers, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities, or at a user’s request.
To communicate with you by responding to your requests, comments, and questions.
To consider you for possible employment with Datawire in connection with an application that you submit through the Site, and communicate with you about your application.
To investigate and help prevent security issues and abuse and in or derto verify compliance with our contractual arrangements and policies.
For billing, account management, and other administrative matters Datawire may need to contact you for invoicing, account management, and similar reasons and Datawire uses account data to administer accounts and keep track of billing and payments.
To send emails and other communications. Datawire may send you service, technical and other administrative emails, messages, and other types of communications. Datawire may also contact you to inform you about changes in our Services, our Services offerings, and importantServices-related notices. These communications are considered part of the Services and you may not opt out of them. In addition, Datawire sometimes sends emails about promotional communications or other news about Datawire. These are marketing messages so you can control whether you receive them. If you have additional questions about a message you have received from Datawire please reach out through the contact mechanisms described below.
As required by applicable law, legal process, or regulation.

III. How Datawire Shares and Discloses Information

Datawire may share information collected with the Company’s service providers so that these service providers can contact Customers and Visitors who have provided contact information on our behalf. From time to time, Datawire may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly offered product or service from Datawire, the Company may share information collected in connection with your purchase or expression of interest with our joint promotion partner. Datawire does not control our business partners’ use of such information, and their use of the information will be in accordance with their own privacy policies.

We may disclose personal information to a third party if we believe in good faith that such disclosure is necessary or desirable: (i) to comply with lawful requests or orders by public authorities; (ii) to address a violation of the law;(iii) to protect the rights, property, or safety of Datawire, its users, or the public; or (iv) to allow Datawire to exercise its legal rights or respond to a legal claim.

If our company or substantially all of our assets are acquired, or in the event of a merger or bankruptcy, information about you and/or information you provide to Datawire may be among the transferred assets. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

IV. Cookies and Similar Technologies

Most websites, including our Site, use a feature of your browser to set a smalltext file called a “cookie” on your computer. The site placing the cookie onyour computer can then recognize the computer when you revisit the site toallow auto log in and track how you are using the Site.

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When you visit our Site, our servers and/or those of our service providers may automatically record certain information that your web browser sends, such as your web request, Internet Protocol address, browser type, referring/exit pages and URLs, landing pages, pages viewed, time and date of use, and other information.

Depending on your location, we may be required by law to present you with certain additional information about our use of cookies and/or give you a choice about whether such cookies are used. Cookie related information and optionality will be presented to you as legally required. In any event, irrespective of location, you are always free to decline cookies. You can configure your browser to accept all cookies, reject all cookies, erase cookies, or notify you when a cookie is set. Electing to reject or disable cookies may substantially limit your ability to use our Site.

A. Third Party Cookies

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From time to time, Datawire may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Website. Datawire may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information maybe re-associated with personal information after the Company receives it. Datawire may also contract with third-party advertising networks that collectIP addresses and other website navigational information on the Company’sWebsite and emails and on third-party Websites. The use of cookies and similar technologies by our partners and service providers is not covered by this Privacy Policy. We do not have access to or control over these cookies.To disable or reject third-party cookies generally, please refer to the third-party’s relevant website.

B. Google Analytics

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We use Google Analytics, a web analytics service provided by Google, Inc., on our Site. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Site, compile reports on the Site’s activity, and provide other services related to Site activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The Site does not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies.

C. Web Beacons

Our Site contains electronic images known as “web beacons” (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our Customer communications and marketing campaigns.

V. Communications Preferences; Opt-In Policy

Datawire offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to privacy@datawire.io. If, at any time, you change your mind about receiving information from us or about the use of information volunteered by you, please send us a request specifying your new choice. Please contact us as specified herein.

VI. How Do We Keep Your Information Secure?

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Security is critical to Datawire’s mission, and Datawire takes security of data seriously. Datawire uses industry-standard technical and organizational measures to protect information from loss, misuse, and unauthorized accessor disclosure. These steps take into account the sensitivity of the information Datawire collects, processes, and stores, and the current state of technology. Given the nature of communications and information processing technology, Datawire cannot guarantee that information in our care will be absolutely safe from intrusion by others during transmission through the Internet or while stored on our systems or otherwise. When you click a link to a third-party site, you will be leaving our site and Datawire doesn’t control or endorse what is on third-party sites.

VII. Data Retention

We will retain your information for a period of time consistent with the original purpose(s) for which we collected it, as described in this Privacy Policy. We will retain your information (i) for as long as we have an ongoing relationship with you and as needed to provide you Services; (ii) as necessary to comply with (and demonstrate compliance with) our legal obligations; (iii) as necessary to resolve disputes or to protect ourselves from potential future disputes; or (iv) as necessary to perform or enforce our agreements.Retention periods will be determined taking into account the amount, nature, and sensitivity of your information and the purposes for which it was collected. After the retention period ends, we will delete your information. Where we are unable to do so, we will ensure that appropriate measures are put in place to prevent any further use of your information.

VIII. Information for Users in Europe and Elsewhere Outside the U.S.

If you use our Site outside of the United States, you understand that we may transfer your personal information to countries other than the one in which you live - generally, from locations outside the United States to the United States, as further described below.

A. Additional Information for Users in the EEA, the UK, and Switzerland

If you are a resident of the EEA, the UK, or Switzerland, in addition to the foregoing, the following information also applies.

Legal basis for processing: As explained above, we process personal information in various ways depending upon your use of our Sites. We process personal information on the following legal bases:

with your consent;
as necessary to perform our agreements to provide Services;
as necessary for compliance with a legal obligation to which we are subject; and
as necessary for our legitimate interests (described below) where those interests do not override your fundamental rights and freedom related to data privacy, including:

- The successful administration of our business and provision of theSite;

- The continued ability to provide a high quality of service to ourcustomers and end users;

- To maintain the integrity and security of our Site and Services;

- To defend ourselves in litigation or regulatory inquiries; and

- To comply with the laws that are applicable to us.to us.

Right to lodge a complaint: Users that reside in the EEA, the UK, or Switzerland have the right to lodge a complaint about our data collection and processing actions with your local data protection authority.

Transfers: personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our service providers maintain facilities. Per the requirements of applicable data protection laws, we will ensure that transfers of personal information out side of the EEA, the UK, or Switzerland are subject to appropriate safeguards(including as described in Article 46 of the General Data Protection Regulation "GDPR", such as the EU Standard Contractual Clauses).

Individual Rights: If you are a resident of the EEA, the UK, or Switzerland, you are entitled to the following rights under applicable EEA, UK, and Swiss data protection laws. Please note: In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.

The right to access, correction, and restriction of processing. You havethe right to request access to, and a copy of, your personal informationat no charge, as well as certain information about our processingactivities with respect to your data. You have the right to requestcorrection or completion of your personal information if it is inaccurateor incomplete. You have the right to restrict our processing, includingwhere you contest the accuracy of the data we hold about you, for aslong as it takes to verify its accuracy.
The right to data portability. To the extent relevant based on the limited personal information we maintain, you have the right to ask for a copy of your data in a machine-readable format. You can also request that we transmit your data to another entity where technically feasible.
The right to request data erasure. You have the right to have your data erased from our Site if the data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
The right to object to our processing. You have the right to object to our processing if we are processing your data based on legitimate interests or using your data for direct marketing (including profiling).

IX. Links to Other Sites

This Site contains links to other sites that are not owned or controlled by Datawire. We are not responsible for the privacy practices of such other sites.When you leave our Site, we encourage you to be aware and to read the privacy statements of each and every website that collects personal information. This Privacy Policy applies only to information collected by thisSite or in the method(s) otherwise discussed herein, unless stated otherwise.

X. Changes to this Policy

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This Privacy Policy may be updated from time to time for any reason, at our sole discretion. We will notify you of any material changes to our Privacy Policy by posting the new Privacy Policy on our Website. You are advised to consult this Privacy Policy regularly for any changes. By using or accessing the Datawire products or services, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us.

XI. Contacting Datawire

Please also feel free to contact Datawire if you have any questions about this Privacy Policy or Datawire’s practices, or if you are seeking to exercise any of your statutory rights. You may contact us at privacy@datawire.io or by mailing Datawire, Inc., 177 Huntington Ave, Ste 1703, PMB 77491, Boston, MA02115-3153; Attn: Legal Department.

Ambassador Privacy Policy