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Support

We're here to help

What we do for you:

Unlimited technical support

Unlimited technical support on the product(s) you’re using

Bug fixes

Prioritized engineering on feature requests and bug fixes

Access to our support team for in-depth questions

Phone / email / Slack access to our support team for in-depth questions

Roadmap updates

Roadmap updates for features in the design and development phase

How quickly will we get back to you?

Critical severity: 4 hours. Halts your business operations and no available workaround. Please note that new deployments do not constitute critical severity issues.

High severity: 4 business hours. High impact to portions of your business and/or development operations and no workarounds exists.

Medium severity: 1 business day. Medium to low impact to your business and development, but operations continue to function (including the use of a procedural workaround).

Low severity: 3 business days. Low to no impact on your business and development operations.


Ambassador Labs support is open 8am – 5pm, EST, Monday-Friday. Ambassador Labs is closed on major US holidays.

What days is Ambassador Labs support unavailable?

Our support team breaks for general inquiries on major US holidays. These holidays are:


  • New Year’s Day (Friday, January 1)
  • Martin Luther King, Jr Day (Monday, January 18)
  • President’s Day (February 15)
  • Memorial Day (Mon, May 31)
  • Independence Day (Mon, July 5)
  • Labor Day (Mon, September 6)
  • Veterans Day (Thursday, November 11)
  • Thanksgiving (Thursday, November 25)
  • Christmas Day (Friday, December 24)