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New Support Portal: Fresh Look & Expanded Knowledge Base Launched

Check out our revamped Support Portal: Fresh design, extensive knowledge base, and self-service registration for a streamlined experience. Quick help at your fingertips.

Samantha Schulte
March 29, 2024 | 5 min read

We are thrilled to announce the launch of our revamped support portal, designed to provide you with an even better experience when seeking assistance with our products. With a fresh new look, an added knowledge base, and new self-service user registration, we are committed to ensuring that you have all the resources you need to succeed.

Log in to Try It Out

A Sleek New Look

First impressions matter, and our new support portal is sure to make a positive one. We've overhauled the interface to be more intuitive and user-friendly, making it easy for you to navigate and find what you need quickly. Previously, the support portal had limited options, only allowing users to submit a support request or visit our website docs. Now, the portal is a convenient hub where users can also access a support knowledge base, helpful YouTube videos, and our blog.

Support Knowledge Base

We understand that with tools as robust and customizable as Edge Stack API Gateway or Telepresence, users will run into issues and have questions that aren’t covered in our public reference documentation. This is where our support knowledge base comes in. Designed with our customers in mind, the Ambassador support team has developed a repository of articles, tutorials, and troubleshooting guides that extend upon the information offered in our public documentation and are intended to address common questions and issues regarding the use and implementation of our products.

In addition to browsing the knowledge base within the support portal, users will see suggested articles when submitting a support request based on the request's subject. Check out the suggested articles the next time you submit a request; you may find a resolution quicker than our team can reply!

We understand that your time is valuable, which is why we're investing heavily in expanding and updating our knowledge base regularly to ensure that you can find solutions to your problems with minimal hassle.

Self-Service User Registration

Only users with accounts in our support portal can log in and access the features listed above. Previously, these accounts were created manually by our team at the request of another user in the organization. We’ve removed that constraint and now allow users to self-register for accounts. To register, users should follow the steps below:

  • Navigate to the support portal and click on “New to Ambassador? Sign up”.
  • Fill out the form, ensuring the email address used has a domain that matches the domain of their organization
  • Click “Sign Up”
  • Follow the steps in the email they receive afterward to finish setting up their account and log in

Please note that only paid customers are eligible to access the support portal. User registration will be denied for users whose email address domain does not match the domain for an existing paying organization.

Your Feedback Matters

As always, we value your feedback and input. The topics outlined in the knowledge base articles were chosen based on issue trends and feedback from users like you. If there's a topic you'd like to see covered in our knowledge base or if you have suggestions for improving our support portal, please don't hesitate to let us know. You can reach out to us by submitting a Support request or emailing support@datawire.io. We’d love to hear from you!

Additional Educational Resources

The fun doesn’t stop there! In addition to our knowledge base and new support portal, we also offer a variety of other resources to our users to help them onboard, educate, and troubleshoot with ease. Check out our new customer onboarding playlist on YouTube, our documentation hub, or the Ambassador blog for additional educational resources.

Get Started Today!

Ready to explore our revamped support portal and take advantage of our new knowledge base? Simply visit support.datawire.io to get started. Whether you're troubleshooting an issue, seeking guidance on using a specific feature, or simply looking to expand your knowledge, we're here to help every step of the way.